General Questions

Depending on which airline or vacation/tour company you book with, there will be certain terms and conditions, plus there may be certain restrictions on cancelling your booking which may deem your payment fully or partially non-refundable. This information will and should be presented to you at time of when you’re booking your travel with us. For example: If you make a reservation for a discounted flight with a specific airline, or a vacation package with a certain tour company, they may have a no-refund policy. if they do provide refunds, there also may be certain restrictions to qualify to get your [...]

The good news is that with most tour operators and vacation companies, plus many of the airlines issue electronic tickets that are sent via your email. All you need to do is go into your email account and print another copy. If you don’t have access to your email account outside of your home computer, then you can easily contact us, and we would be happy to forward a copy to you or the company requesting it via fax, or we can even send it directly to the airline, hotel, or specific travel company via their requested email address of choice. [...]

Whether payment is for your flight, vacation package, escorted tour, or cruise, the moment your services are paid in full, you would then be notified when you should expect to receive your documents. The standard document issuance is immediately upon booking flights, hotel rooms, and car rental services. With Vacation Packages, Tours & Cruises, on average the Vacation Supplier or Cruise Line will issue the documents approximately 14 – 21 days prior to your departure date. Most if not all documents these days will be sent electronically via your email of choice. However, if you’re a traditionalist or do not have access to an [...]

We feel strongly that obtaining a Passport is very important when deciding to travel outside your residing country! Every year we are being advised that more countries are making them mandatory for entry, and even though you believe that you’re travelling to a destination that does not require it, we still feel that it’s worth the expense and peace-of-mind to have one. As of 2013 the United States now requires that you have a valid passport when crossing their borders by ground, but we highly recommend that if you don’t already have an issued valid passport that you double check with any [...]

Travelling to many countries by yourself normally is safe as long as you use common sense and plan your trip ahead of time with placing all the necessary precautions, such as giving a family member or close friend your travel route and contact information in case they need to reach you. We recommend that you first do your research on where you are panning to visit, and then once you know where you’re going to go, take a moment to visit the Canadian Consular Affairs for any travel advisories that may possibly affect you. As mentioned, you can leave a detailed [...]

A matter of fact we do have Client Testimonials where we have placed their valued feedback and comments! Please visit our: Vacation Testimonials – Click here, and for Destination Wedding Testimonials – Click here.

Payment Options: Payments for our travel services can be made by credit card, certified cheque, or cash. Pretty much 99% of clients do their payments over the phone with credit card, where the payment goes directly to the Airlines, Hotels, or the select Vacation and Tour Suppliers offering the services you have purchased. However, if you wish to pay by certified cheque or cash, you can do so in person, by standard mail service, E-Bank Transfers, and Direct Bank Deposits at any Royal Bank location. When using the E-Transfer or Direct Deposit payment methods, we would issue our Royal Bank Business Account [...]

In most cases we do not charge our clients services fees, and the fact that we are not a big supporter of charging such fees, there are select situations where the airlines, or some of our related travel suppliers do not compensate us for providing their services to our clients, and unfortunately we have no choice but to charge a fee to handle such bookings on your behalf! We strongly believe most of our clients understand our situation with the Airlines, including these other suppliers that have made the decision not to compensate us for selling their products or services, and our valued clients willingly pay [...]

In all honesty, this could easily fall under a Yes or No answer, and it all depends on several factors! One of course being price! Other than the topic of pricing, there truly is no comparison when it comes to customer support that you would receive from us. In most cases when you visit many of the Canadian Vacation Suppliers websites and view their vacation packages their pricing is normally higher than what we can offer. However, depending on when you book your vacation and the time of year, there are moments when you may see a lower package pricing on the [...]

This is a great question! Allow us to explain the reason why we chose to work from home rather than a retail office. Our involvement in travel goes back to 2001 when we officially became established in the travel industry, and as we move forward to 2006, we both built our careers working for several well-established Corporate and Vacation Retail companies located in Winnipeg and Vancouver as well. It was around late 2006 when we felt that we outgrew the Retail and Corporate travel environment, and with our experience and passion in Destination Weddings and Specialty Group Vacations, it was time [...]